Cancellation policy and terms for changing reservations:
- If the Guest does not show up, and the reservation is not cancelled according to the cancellation policy, Apart&Spa Zoned is entitled to compensation of damages in the amount of costs of cancelled or non-performed services;
- If the Guest leaves before the agreed date of departure, there will be no refund for the unused part of the arrangement;
- Cancellation of individual reservations has to be made at least 10 days prior to the date of using the services: up to
10 days – free of charge, 9 to 5 days – 30%, 4 to 2 days – 60%, 1 to 0 days – 80%;
- Cancellation of group reservations has to be made at least 20 days prior to the date of using the services: up to 20 days – free of charge, 20 to 14 days – 30%, 14 to 7 days – 60%, 7 to 0 days – 80%;
- Cancellation or change of the date of reservations has to be sent by the e-mail: reservations@hotel-apart-zoned.rs;
Unfavourable weather conditions as the reason for the cancellations, as well as premature departure from hotel will not be considered as a valid reason.
Cancellation Conditions in case of Covid 19
In case of Covid 19 outbreak our facility will follow all the safety measures proposed by the government of Serbia. In case of new circumstances due to Covid 19 ( e.g. closing the borders or travelling restrictions set by the government of Serbia or a country from which the Guest is coming, as well as due to Coronavirus disease) the followng measures will be taken:
- Single reservations will be able to be cancelled at least 10 days prior to the date of using the services: up to 10 days – free of charge, from 10 to 3 days possible change of the date according to the availability until 31st March 2021, from 3 to 0 days 80% of the total amount of the reservation will be charged unless a person brings a proof that he/she or a family member has coronavirus. In that case the reservation date will be changed or the advance payment will be refunded.
- Cancellation deadline of accommodation or services for a group will be at least 20 days prior to the date of using the services: up to 20 days- free of charge, from 20 to 5 days there is a possibility to change the date of stay according to the availability until 31st March 2021, from 5 to 0 days 80% of the total amount of the reservation will be charged unless a country from which the guest is coming or our country, Serbia, makes a decision to close the borders 5 days before the travelling date.In that case a change of the date will be possible until the end of the year 2021.
*Cancellation or a change of the reservation date must be sent in a written form on e-mail: reservations@hotel-apart-zoned.rs
*The conditions mentioned above are valid only in a written form. If there is no coronavirus outbreak in our country or the country where the Guest is coming from, those conditions will not be valid.
*In case the Guest has coronavirus just before the arrival (group or individual reservations) he or she must submit medical documentation so that the hotel would be able to change the reservation date or refund money. If the person does not submit it, the cancellation will be done according to standard cancellation policy.
Apart & Spa Zoned
- Location: Apart & Spa Zoned is situated on the regional road Kopaonik –Raška, in the weekend village, only 3.5 km away from the center of Kopaonik and 1.5 km away from the nearest ski lift Sunčana dolina;
- Characteristics: It was built from the high quality materials and started working during the winter season 2011/2012. With its traditional mountain and traditional style architecture and following facilities, Apart Hotel & Spa Zoned is completely adjusted to the tourist purposes. It is a great place for active and passive holiday, for business people, athletes, fitness enthusiasts as well as families.
- Contents: Reception, coffee bar, restaurant, play zone for children, social games (darts, billiards, table football, X-Box games), laundry, open public parking place, Wellness & Spa Center (jacuzzi, steam bathroom, tepidarium warm chairs, sauna, fitness room), Wi-Fi.
- Descriptions of the accommodation units: Luxury equipped apartments with the interior that completely follows the world standards as well as kind and professional service make Guests feel comfortable in every moment and have a memorable stay :
- Studio 2+1 (3 persons): modern equipped studio (25-30m2), with kitchen, bathroom (shower, hair dryer, bathrobe, slippers), a double bed or two single beds + easy chair as an extra bed, LCD TV, telephone, safety deposit box, mini bar and wireless Internet;
- Lux Studio 2+1 (3 persons): luxury studio (25-30m2) with walls covered with decorative stone, diffuse halogen and LED lighting with kitchen, kitchen, bathroom (shower, hair dryer, bathrobe, slippers), double bed for 2 persons + easy chair as an extra bed, LCD TV, telephone, safety deposit box, mini bar, wireless Internet;
- Apartment 2+2, 2+3 (4-5 persons): modern equipped apartment (35-40m2)with a separate bedroom with double bed + living room with sofa as an extra bed for two persons, kitchen, bathroom (shower, hair dryer, bathrobe, slippers) , LCD TV, telephone, safety deposit box, mini bar, wireless internet;
- Superior apartment 2+2, 2+3 (4-5 persons): excellent combination of modern architecture and the warmth of mountain, modern equipped apartment (45-50m2) with a separate bedroom with double bed + living room with sofa as an extra bed for two persons, kitchen, bathroom (shower, hair dryer, bathrobe, slippers), LCD TV, telephone, safety deposit box, mini bar, wireless Internet. With its unique appearance, superior apartment is the part of the most luxury offer of the Zoned hotel.
- Rolay Suite 2 + 4 (6 people max): the most luxurious part of the offer, apartment of 150 m2, with a bedroom with a double bed + 2 bedrooms upstairs (double bed), living room with walls covered with decorative stone and diffuse halogen and LED lighting, kitchen, 2 bathrooms (shower, hair dryer, bathrobe, slippers), LCD TV, telephone, safety deposit box, mini bar, wireless Internet
- Service: Half board (in case the occupancy is less than 20 Guests, the meals will be served on set menu bases);
- Check in/out: Check in is from 2 pm on arrival date; Check out time is before 10 am on the day of departure
With the facilities and programs adjusted to the winter and summer season Apart & Spa Zoned is an excellent place to have a rich holiday in magnificent nature which Kopaonik, the mountain of Sun, offers.
We recommend you to visit our website presentation, where you can see in details Apart & Spa Zoned offer.
If you have any further questions, please do not hesitate to contact us.